Complaints / Allegations Handling and Investigation
No organisation likes to receive complaints, but how you handle them is central to your ongoing viability. Complaints can offer us valuable insights into risk management and contribute to ongoing shaping of strategy.
Thankfully you don’t need to go it alone. Our team is highly specialised in complaint handling, review and investigations, across a broad range of complex and sensitive areas. We believe that good complaints handling goes beyond just the facts and examines the system and process that underpin the organisation. It may mean making recommendations on recruitment, training, policies, procedures, and of course the complaints handling procedure itself. All in all the process has to be person-centred, validating the person who has made the complaint.