WestWood Spice were the obvious choice to assist in the customer service initiative as they are very experienced in the disability field – they understand the issues that support organisations face on a day-to-day basis as well as understanding the broader policy context in which we operate. 

Ruth and Gillian demonstrated an exceptional ability to engage with staff across all levels of our organisation and provided the unique opportunity for staff to reflect on their understanding of good service delivery in the FRANS context, what factors have an impact on the quality of the services we deliver, the challenges to providing great service, and brainstorming strategies to overcome/manage some of these challenges.

I would recommend WestWood Spice to any organisation wanting advice and guidance on how to provide exceptional services under the NDIS.

Jerry McNamara, FRANS INC

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